Army Chief Gen Bipin Rawat said on Friday reacting to the viral video by BSF jawan Tej Bahadur Yadav, that the soldier should have had come directly to him rather than publicising the matter.

“Through the media, I wish to reach out to the rank and file of the Army. Whatever complaint they should have, they can address it through the excellent grievance redressal mechanism we have. Anyone irrespective of rank and service can reach out to me directly. We want them to come directly to us rather than through social media”, Gen Bipin Rawat said.
Army Chief Gen Bipin Rawat tells soldiers he’s ready to hear their complaints

He further said that whoever has any problem should come directly to him. He said that there are suggestion and grievance boxes in the Army headquarters, and these boxes should be used to let the administration know about any such complaints.

“This press conference is very relevant to us, as I would like to reach every jawan through you (media). We are one team and we work as one force to ensure India is secure and peaceful”, he added.

“If a soldier writes to us regarding his grievances, penning down his identity; will ensure that his identity is not made public…is the person is unsatisfied with the actions taken, he can chose other ways (to solve the problem).”

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